Friday, 5 October 2007

Cotton Patch on the BBC

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As you may be aware the Royal Mail employees (members of the CWU) are staging two 48-hour strikes which began yesterday. It is having an impact on our ability to get parcels out to you, our customers. Our 2007/8 catalogue is printed but can't be mailed out. However, you can still go to our website and you can download a copy as well as placing an order online.

This kind of situation can have potentially devastating effects on a small business like ours. We had the opportunity of highlighting this on the BBC2 program Working Lunch yesterday.


Liz Sewell was interviewed by Simon Gompertz on how the alternative mail delivery providers are not a full substitute for Royal Mail as even if we sent out the catalogue using an alternative the final delivery is still done by Royal Mail. To see the program you can view it at the following link

We are offering the following to our customers whilst the strike is in progress:
1) If you are close enough to visit please come and see us! The first five customers every day will get an attractive notepad and pencil with magnet (no purchase necessary) for putting on your fridge - always handy to have! Please quote "early bird" when you visit.

2) If you place an order online and would like to pick it up from the shop customers will be offered a free gift from a large selection of patchwork and quilting related items when they pick their order up - you choose the one you would like - most are worth over £5 in value.

To do so:

On your checkout specify The Cotton Patch as your delivery to address, the date of your visit as the second line and complete our address and postcode (B28 9AJ). We will have your order ready for you - please allow at least a day for your order to be prepared (This is subject to stock being available).

3) For those customers who can't visit we can offer a flat-rate £8.50 next day courier delivery instead of our usual Priority Service. This is subject to some product and location restrictions but most products and destinations are covered. This will be up on the website as an option when you select your postal delivery method. We require a signature on delivery for this method so please specify a different delivery address (such as your work address) if you are normally out during the day.

Thank you for your patience - we hope that the dispute gets resolved quickly and that normal service will be resumed soon.

1 comment:

Anonymous said...

Just reqading your blog about the postal strike. Although it is now over we are still experiencing difficulties with our local post office. Went down to collect a recorded delivery envelope for our limited company but the girl wouldn't relase it unless the company could identify itself. Unfortunately, as we work from home and are very small we don't have any identification. Louise Birt for that was her name was most unhelpful and positively obstructive. This is most unusual for our lovely little village sorting office but since the strikes they have all become very surly and almost rude. Such a pity as we have always had such a wonderful relationshsip with our local posties in the past.

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About Us

The Cotton Patch is a family run patchwork and quilting business which was started by Jean Sewell in 1990. The shop is situated in Hall Green, Birmingham and expanded in 1999 to include the shop next door. Originally offering Mail Order catalogues, The Cotton Patch established one of the first patchwork and quilting websites in the UK. The Cotton Patch continues to be a premier supplier of patchwork and quilting fabrics, tools and notions and supplies customers throughout the UK and the world.